If you are encountering an issue with your Sleepme, we recommend reaching out to our Member Support Team.
You can reach Member Support via email or phone:
Reach us via email at email@example.com or call us at 877-235-6271 during business hours, 9:00am-8:00pm EST, Monday-Friday.
To help us understand your issue, we recommend you have the following on hand:
- Order ID or email address associated with your account
- A photo or video of the issue for reference.
- Video length: ~15 secs; Video Size: 20MB or under (anything larger will be rejected as an email attachment); Volume lowered in the provided video unless the issue relates to the speakers; The video should be focused on the area where the issue is being reported
- Device Serial Numbers
Providing this information helps our Member Support Team efficiently diagnose and resolve your issue — getting you back up and running as quickly as possible.
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