My Ooler won't connect to the App

Follow the steps below to re-pair your OOLER to your phone or tablet when you see the 'Re-Pairing Required' banner.

  • Ensure you are using the latest OOLER iOS or Android app. The latest iOS app updates can be found at
  • Since the OOLER Control Unit connects to your iOS or Android app via a Bluetooth connection, please make sure your iOS or Android device is in Bluetooth range of the OOLER Control Unit. (In the same room is best)
  • Turn the phone/tablet's Bluetooth setting Off for 15 seconds and then turn the Bluetooth setting back On.
  • Reboot your phone/table.
  • Re-pair the device back to your OOLER account following the steps below:
    • On the Device’s tab, tap the Settings Gear on the top right.OOLER App Device Page Example
  • Hold the control unit power button down for 5 seconds until the Bluetooth symbol flashes indicating the control unit is in Bluetooth pairing mode.


  • Select your OOLER device in the app. 
  • If you see a screen noting PAIRING SUCCESSFUL, then the device is added to your account. You have now paired your OOLER control unit with your app via Bluetooth.

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