At ChiliSleep, we strive to make the best products possible for you, but we realize that we get it wrong sometimes and when that happens we will do our best to make it right.
If you purchased a chiliPAD, OOLER, or chiliBLANKET within 90 days from our online store you are eligible for a return. We can not process returns for products purchased from third-party retailers, so you will need to contact them directly to find out their return policy.
If you are under the 90 Day sleep trial and are eligible for return you can access our Customer Return Authorization form for chiliPADs here.
For outside the Continental US and International Customers please be aware that you will be responsible for Customer Shipping Cost associated with your parcel.
Please note that SHEEX® products are not eligible for return through ChiliSleep.
Have more questions? Submit a Request